A mid-size, multi-location, retina and ophthalmology practice in the Southwest was managing over 750 inbound referrals per month, mostly from optometrists and primary care providers. Their two-person front office team was manually processing faxed referrals, entering data into their EHR, and calling patients to schedule. Despite their best efforts, nearly half of referred patients never made it to a completed visit. Referring providers had no visibility into what happened after they sent a referral, which was eroding trust and costing the practice downstream revenue. The team knew they were losing patients, they just didn't have the bandwidth to fix it.