Frequently

Asked
Questions
General
What is Floe?

Floe is an AI-powered care management platform that helps hospital teams coordinate patient discharges faster. We work inside your existing EHR to surface blockers, automate next steps, and give your team real-time visibility into every patient's progress from admission to placement.

Who is Floe built for?

Floe is built for hospitals and health systems where care management teams are coordinating complex patient transitions. Whether you're a community hospital, academic medical center, or multi-site network, if your team spends time coordinating discharges across people and systems, Floe can help.

How is Floe different from other care coordination tools?

Most tools give your team a dashboard and leave them to do the work. Floe goes further. When a clinical milestone is completed in your EHR, Floe picks it up, advances the workflow, and surfaces what needs attention next. Your team manages by exception instead of manually checking every chart.

Is Floe HIPAA compliant?

Yes. Floe is fully HIPAA compliant and built with enterprise-grade security. Patient data is encrypted at rest and in transit, and we follow strict access controls to protect your practice and your patients.

How long does it take to get started with Floe?

Most hospitals are up and running within weeks, not months. Floe integrates with your existing EHR and requires minimal setup from your team. We handle the heavy lifting so your staff can start seeing results quickly.

Product
Which EHR systems does Floe integrate with?

Floe integrates with major EHR systems including Epic, athenahealth, eCW, and others. We're adding new integrations regularly and can work with most systems.

Does Floe work across different care settings?

Yes. Floe coordinates transitions across inpatient, post-acute, skilled nursing, rehabilitation, and home health settings. Both sides get visibility and nothing falls through the cracks.

Does Floe replace our existing workflows?

No. Floe is designed to work alongside your current processes, not replace them. Your team keeps working the way they already do. Floe handles the coordination that usually falls through the cracks.

What kinds of tasks does Floe automate?

Floe automates milestone identification, workflow advancement, referral packet assembly, facility matching, and blocker escalation. Everything that currently takes your care management team hours of manual chart review each day.

Support
What kind of support does Floe offer?

Every Floe customer gets a dedicated onboarding team and ongoing support. We're not a platform that leaves you on your own. We work closely with your hospital to make sure Floe delivers results from day one.

How do we train our staff on Floe?

Floe is designed to be intuitive, so training is minimal. We provide hands-on onboarding sessions for your team and ongoing support as needed. Most staff are comfortable with the platform within the first week.

What if we have a technical issue?

Our support team is available to help with any technical issues. You can reach us directly via email or through your dedicated account manager. We respond quickly because we know your hospital can't afford downtime.

Can we customize Floe for our hospital's specific needs?

Yes. Floe adapts to your milestones, your discharge prerequisites, and your team's workflows. During onboarding, we configure the platform to match how your hospital actually operates, not the other way around.

Get started with Floe

Schedule a 15-minute demo and we'll show you how Floe works your EHR and your team.
Book a Demo